Research we've published.

Jones, P. (2014). Systemic design principles for complex social systems. In G. Metcalf (ed.), Social Systems and Design, 91-128. Springer Japan.

Weigand, K., Flanagan, TR, Dye, KMC, & Jones, P.  (2014).  Collaborative foresight: Complementing long-horizon strategic planning. Technological Forecasting & Social Change, 85, 134–152.

Jones, PH. (2013). Design research for human-centred healthcare. Relating Systems Thinking to Design Symposium, Oslo. Oslo School of Architecture and Design, October 9-11, 2013.

Schleicher, D, Jones, PH, and Kachur, O. (2010). Bodystorming as Embodied Designing. interactions, XVII.6, Nov-Dec 2010.

Jones, PH. (2010). The Language/Action Model of Conversation: Can conversation perform acts of design? interactions, XVII.1, Jan-Feb 2010.

Jones, PH. (2009). Learning the lessons of systems thinking: Exploring the gap between Thinking and Leadership. In Integral Leadership Review, IX (4),  August 2009.

Jones, PH. (2008). Socialization of practice in a process world: Toward participatory organizations. In Proceedings of Participatory Design Conference 2008, Indiana University, Oct 1-4 2008.

Pennefather, P. and Jones, P.H. Interpretive collaborative review: enabling multi-perspectival dialogues to generate collaborative assignments of relevance to information resources in a dedicated problem domain. In Proceedings of the 12th International Conference on Electronic Publishing held in Toronto, Canada, 25-27 June 2008.

Jones, PH. (2008). Socializing a knowledge strategy. In E. Abou-Zeid (Ed.) Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research. Hershey, PA: IGI Global.

Jones, PH, Christakis, AN., and Flanagan, TR. (2007). Dialogic design for the intelligent enterprise: Collaborative strategy, process, and action. In Proceedings of INCOSE 2007, San Diego, June 25-29.

Jones, PH. (2005). Information practices and cognitive artifacts in scientific research. Cognition, Technology, and Work, 7, 88-100.

Jones, PH, Chisalita, C. and van der Veer, GC. (2005). Special Issue on Collaboration in Context: Cognitive and Organizational Artefacts. Cognition, Technology, and Work, 7, 70-75.

Jones, PH and Nemeth, CP. (2005). Cognitive artifacts in complex work. Lecture Notes in Computer Science, LNAI 3345, 152-183.

Jones, PH. (2002). When successful products prevent strategic innovation. Design Management Journal, 13 (2), 30.

Jones, PH. (2002). Embedded values in process and practice: Interactions between disciplinary practice and formal innovation processes. Design Management Journal, Academic Review, 2, 20-36.

Jones, PH. (2000). Values conflicts in formal process for managing innovation: Organizational obstacles and affordances for practice. PDC 2000, Proceedings of the Participatory Design Conference, 291-295. New York, November 28 – Dec. 1, 2000.


Design for Care: Innovating Healthcare Experience Rosenfeld Media, 2013

Design for Care defines the emerging landscape of service design across the spectrum of healthcare. The challenge of healthcare demands both rigorous methods and a humane outlook responsive to patients and practice. Twitter @designforcare


We Tried to Warn You: Innovations in Leadership for the Learning Organization.
Nimble Books, 2009

While organizational failures are perhaps rare, they are foreseeable, but the circumstances of our collective psychological dynamics prevent us from engaging the problems until they occur.


Team Design: A Practitioner’s Guide to Collaborative Innovation
Nimble Books, 2009

Originally published by McGraw-Hill, and revised it in 2002, Team Design provides a comprehensive and novel integration of both facilitated and collaborative design practices used over the last two decades.