Peter H. Jones, Ph.D.

Peter Hayward Jones, Ph.D.

4098 Wagner Road
Dayton, Ohio 45440
937.320.9680

Authored Handbook of Team Design, comprehensive book on team innovation practices for product and system development - McGraw-Hill, August 1997. Revised edition, 2002.

Design planning and user experience design – Web services, software products, information systems

Strategic product planning and design – Web and information product definition, design, and branding through participatory design and processes

Customer research - Customer and user research for product and service design and innovation, integration of research processes for continuous innovation improvement

Knowledge management integration – Knowledge practices and design for business, process, and products to leverage knowledge resources in organizational and product strategy

Process methodologist – Design of product and development management practices using methods fitting organizational culture and strategy

Publications

Presentations, Workshops, and Seminars

Education	Ph.D. Design and Innovation Management The Union Institute, Cincinnati - 2000
	M.A. Experimental Psychology - Human Factors University of Dayton
	B.A. Psychology, Wright State University, Dayton

Experience
Redesign Research, Inc. Since 2001 (previously Synchro Systems Design)	Principal consultant, president. Customer research and design strategy for professional and information service products. Consulting in software product design and innovation strategy, customer research and usability, and innovation management process. Key projects include field research for designing and evaluating new product concepts, evaluation of product design strategy, and user interface design consulting for information services.
Atos Origin Dayton and Cincinnati, Ohio March 1999 - 2001	Design management, product strategy, and product usability consulting for Web and packaged software product design efforts. Knowledge management consulting for organizational strategy, product innovation, and technology integration.
	Lead knowledge management consultant, focusing on business strategy, product innovation, and technology integration. Innovation and design management and product usability consulting, for Internet and packaged software products. Management consulting and product strategy planning for Invisible Worlds. Facilitated product planning and strategy for Invisible Worlds technology products. Designed product strategy and scenarios, user interface architecture, and market research for XML metadata-based integration and web portal products. Planned and conducted usability evaluations for LexisNexis.com corporate website as part of company's rollout of new integrated site and brand strategy. Designed and evaluated product features for LexisNexis, integrating user interface design into existing product platform for Lexis.com, legal research internet product. Conducted product innovation research and developed prototype interfaces for future products.
	Designed and led Origin's knowledge strategy consulting service. Designed service offering, developed methods for alignment of services and organization with business strategy, and led management team in developing and deploying knowledge strategy.
	Led usability evaluation and concept design for Cincinnati Bell corporate site, using formal and informal evaluation approaches to test user experience of public website. Developed navigation model and organized content scheme with alternative graphical schemes for redesign and evaluation. Evaluated revised site models and proposed a revised interaction design, used in current transition sites.

LexisNexis Dayton, Ohio Jan 1996 - Feb 1999	Information product design and user interface research for large-scale Internet projects. Lead designer for breakthrough Web-based legal information products for Web-based legal research platform. Coordinated and designed product user interfaces from concept through release for advanced citation research and new search products.
	Information architect and user interface designer for ScienceDirect, Elsevier Science’s Web product for online scientific journal publication. Planned and conducted market-focused customer research, including scenario planning, focus groups and usability studies in North America and Europe. Developed prototypes and designed user interface for ScienceDirect, and evaluated at customer locations in usability and alpha testing. Integrated results and customer research process into product design process.
	Designed and evaluated user interfaces for other LexisNexis products, including coordination of major user interface efforts in legal and news products. Planned and conducted concept design studies for new products, and served as concept design lead for group.

TASC - The Analytic Sciences Corporation Dayton, Ohio January 1990 - January 1996	Developed and facilitated Joint Application Design (JAD) workshops for government and commercial development projects for custom information system solutions, and for defining new business process models. Designed strategic software development and project management lifecycle methodologies for commercial product organizations. Designed process and lifecycle models to integrate multiple business processes into coordinated strategy, and adapted the new methodology to project management tools. Resulted in institution of long-term corporate methodology used for all new product development.
	Designed usability evaluation strategy for automobile manufacturer service product (online service information, diagnosis, and bulletins), including user interface design consulting and integration of evaluation feedback into product design. Resulted in significant interface redesign.
	Developed and delivered software engineering training programs for Reynolds and Reynolds, including courses in Systems Analysis and Information Modeling, Software Design Methods, and Joint Application Design Facilitation training. Resulted in training of over 150 software engineers in current methods.
	Systems analysis leader for large-scale development and integration efforts, including Ohio EPA, US Air Force, and other government and commercial projects. Coordinated team for requirements and systems analysis, developed CASE models, using System Architect and Bachman. Delivered JAD workshops, involving EPA/TASC team in process and system design.

Computer Sciences Corporation 1986 - January 1990	Systems Consultant at AT&T Communications, Cincinnati
	Systems consultant, design lead, and knowledge engineer for knowledge-based systems (KBS) development team. Managed, developed, and delivered expert advisory systems and prototypes for AT&T network services user groups. Performed knowledge engineering, identifying and interviewing AT&T experts, and developed rule sets for expert system (TGNA system). Planned development and integration of KBS systems with existing large-scale databases and transaction processing systems. Prepared KBS specifications and coded prototypes using shell and language tools. Managed transfer of technology to user environment, successfully encouraged acceptance with users, and provided training and documentation for knowledge systems.
	Developed methodologies for KBS development for large-scale and PC-based integrated systems. Managed and developed training program and path for knowledge engineering and AI programming (OPS5, Nexpert, TI) for AT&T Network Systems Division.
	Provided technical consultation, research, and evaluation of expert system tools and methods for AI projects. Investigated numerous expert system shells and languages through research and use, and made recommendations for strategic software acquisition. Evaluated fourth-generation language (4GL) and CASE tools for use in development and analysis by AT&T Systems Engineering. Evaluated and compared the Sun OPEN LOOK graphical user interface for UNIX with AT&T corporate standards group. Assisted corporate effort in interface design standards.
Professional Societies and Certifications
	Association for Computing Machinery - (ACM) 16 year member ACM SIG CHI Design Management Institute Usability Professionals Association Information Architecture Institute UXnet - Local Ambassador for Dayton, SW Ohio Project Management Institute - certified Project Management Professional (PMP - 1993)
Publications
	Jones, P.H. (2005). Information practices and cognitive artifacts in scientific research. Cognition, Technology, and Work (in press).
	Jones, P.H., Chisalita, C. and van der Veer, G.C. (2005). Special Issue on Collaboration in Context: Cognitive and Organizational Artefacts. Cognition, Technology, and Work (in press).
	Jones, P.H. and Nemeth, C.P. (2005). Cognitive artifacts in complex work. Lecture Notes in Computer Science, LNAI 3345, 152-183.
	Jones, P.H. (2002). When successful products prevent strategic innovation. Design Management Journal, 13 (2), 30-37.
	Jones, P.H. (2000). Values conflicts in formal process for managing innovation: Organizational obstacles and affordances for practice. PDC 2000, Proceedings of the Participatory Design Conference, 291-295. New York, November 28 - Dec. 1, 2000.
	Jones, P.H. (2000). Organizational values and design knowledge integration: Toward understanding organizational obstacles in software product innovation. Design and Knowledge Management, 10^th International Forum on Design Management Research and Education. Frankfurt, November 16-18, 2000.
	Jones, P.H. (2000). Knowledge strategy: Aligning knowledge programs to business strategy. Knowledge Management World 2000. Santa Clara, CA, September 12-15, 2000.
	Jones, P.H. (2000). Embedded values in innovation practice: Toward a theory of power and participation in organizations. Doctoral dissertation. Cincinnati: The Union Institute.
	Jones, P.H. and Dye, K.M.C. (2000). A methodology and system for designing organizational ontologies: Using knowledge-based tools for constructing organizational knowledge.
	Jones, P.H. (1999). Management Forum: Team development through the lifecycle. Software Development Magazine, 70-72.
	Jones, P.H. (1998). Handbook of Team Design: A practitioner’s guide to team system development. New York: McGraw-Hill.
	Jones, P.H. and Biers, D.W. (1992). Relative contribution of training and interface design to mental model assimilation. Proceedings of the Human Factors Society 36th Annual Meeting. Santa Monica, CA: Human Factors Society. Jones, P.H. and Popken, D.A. (1991). Interactive prototyping methodology for a domain-dependent user interface. Proceedings of the National Aerospace and Electronics Conference NAECON 1991. New York: IEEE.
	Jones, P.H. (1991). Advance organizers as mental models: Do they make a difference in software usability? Unpublished thesis. Dayton: University of Dayton.
	Jones, Peter H. (1990). Iterative Prototyping from Knowledge and Data: Parts I and II. FOCUS Systems Journal.(3)3, 4. New York: Information Builders Publishing. Jones, Peter H. (1988). Knowledge Systems and DBMS: Tight or Loose Coupling? FOCUS Systems Journal. 1(5). New York: Information Builders Publishing.

Presentations, Workshops, and Seminars
	University of Dayton - Department of Psychology, Instructor Human-Computer Interaction, Graduate course PSY 534 Winter-Spring 2001
	KM World 2000, Santa Clara, September 12-13, 2000. Workshop: Developing Knowledge Strategy. Paper: Knowledge Strategy: Aligning knowledge programs to business strategy.
	Strategic Innovation – Canadian National Forum. Toronto, August 22, 2000 Presentation of case study: Beyond knowledge management to organizational innovation: Succeeding by abandoning what you already know.
	Infotech Pharma 99, Philadelphia, June 21, 2000. Knowledge Management workshop.
	Software Development 99, East (Washington, DC) – November 12, 1999. Conceptual User Interface Design: Integrating your Customer’s Knowledge.
	Software Development 99, West (San Francisco) – May 9, 1999 Panelist: Software Development Forum – Live! Plenary panel session, moderated by Larry Constantine, with J. Highsmith and D. Thielen.
	Software Development 99, West (San Francisco) – May 9, 1999 Integrating Knowledge for Software Product Development.
	Participatory Design Conference (PDC 98) Workshop, November 14, 1998, Seattle. Workshop: Designing across borders: The community design of community networks. Paper: Community Design of CSCW Networks –Democratic Design, Emancipatory Action
	Project Leadership in Product Development – A Facilitated Approach. Seminar GMP-11, McGregor School of Management of Antioch. October-November 1998.
	Computer-Supported Cooperative Work (CSCW 96) Conference. November 16, 1996, Boston. Workshop: Tacit Knowledge: Icebergs in Collaborative Design. Paper: Tacit knowledge: Information overload and perceived information value.